Refund Policy

Overview

At Skynet, we strive to provide excellent EPF, GEM, and ESIC consultancy services. This Refund Policy explains the circumstances under which refunds may be provided for our services. Please read this policy carefully before availing our services.

Eligibility for Refunds

Refunds may be considered in the following circumstances:

• Service Not Initiated: If we have not commenced work on your service request and you cancel within 48 hours of payment, you may be eligible for a full refund.
• Service Cancellation by Us: If we are unable to provide the service due to circumstances beyond your control, you will receive a full refund.
• Duplicate Payment: If you have made a duplicate payment by mistake, we will refund the duplicate amount.
• Technical Errors: If a payment error occurs due to technical issues on our end, we will process a full refund.

Non-Refundable Services

The following services and situations are generally non-refundable:

• Services that have been completed or partially completed.
• Government fees and charges paid on your behalf (these are paid directly to government authorities and cannot be refunded by us).
• Services cancelled after work has commenced, unless due to our error or inability to provide the service.
• Refunds requested after 30 days from the date of payment.
• Services cancelled due to your failure to provide required documents or information within the agreed timeframe.
• Services where government authorities have rejected applications due to incorrect information provided by you.

Refund Processing Time

If your refund request is approved, we will process the refund within 7-14 business days from the date of approval. The refund will be credited to the original payment method used for the transaction. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact us via email at info@skynetconsultancy.in or call us at +91 94274 96672.
2. Provide your service reference number, payment transaction ID, and reason for refund request.
3. Our team will review your request and respond within 3-5 business days.
4. If approved, we will process the refund as per our refund policy.

Partial Refunds

In some cases, we may offer partial refunds based on the work completed. For example, if you cancel a service after we have initiated work but before completion, we may refund the amount for the uncompleted portion, minus any administrative or processing fees. The exact refund amount will be determined on a case-by-case basis and communicated to you.

Dispute Resolution

If you are not satisfied with our refund decision, you may contact us to discuss your concerns. We are committed to resolving disputes fairly and amicably. We will review your case and provide a detailed explanation of our decision. If you believe there has been an error, please provide supporting documentation, and we will re-evaluate your request.

Policy Updates

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about our refund practices.

Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us: